Refund policy
RETURNS & EXCHANGES
Due to the nature of handcrafted beauty products, all sales are final unless an item arrives damaged or defective. Feel free to reach out to us at contact@tr3ssence.com.
What if my item arrives damaged?
Please email contact@tr3ssence.com within 48 hours of delivery, including photos of the damage and your order number. We will offer a replacement or store credit at our discretion. Do not attempt to mail back any products before checking in via email.
CONTACT
How can I reach customer support?
Email us at contact@tr3ssence.com. Support hours: Monday–Friday Response time: 24–48 business hours
Thank you for choosing Tr3ssence. — DC