Orders & Shipping
How long does shipping take?
Once shipped, standard U.S. shipping generally takes 2–5 business days for standard shipping, and 1-2 days for express shipping (excluding holidays). During high volume periods, processing times may be slightly extended. A tracking number will be emailed to you when your order ships.
Do you offer free shipping?
Yes. We offer free standard shipping on U.S. orders over $75 (before taxes).
Where do you ship?
We currently ship within the United States only. International shipping options may be added in the future.
Order Issues
Can I change or cancel my order?
Orders begin processing quickly, so changes or cancellations are not guaranteed. Please email us immediately at contact@tr3ssence.com and we’ll do our best to assist if your order has not yet shipped.
My package shows delivered, but I didn’t receive it.
Please allow 24 hours after the delivery scan. We recommend checking with neighbors, household members, or your leasing office.
If the package still cannot be located, contact us with your order number, and we’ll be happy to assist. Please note that we are not responsible for packages marked as delivered by the carrier. In this case, please reach out to the carrier service provider.
Product Questions
Are your products natural?
Mainly. Our formulas are handcrafted with intentional, botanical ingredients ranging from 94%-100% natural, and are free from unnecessary fillers. For fragrance oil ingredients, please check the description.
Are your products safe for all hair types?
Yes. Tr3ssence products are suitable for all hair types and textures, with a focus on scalp care and maturing hair. However, please understand that not all products are for every hair type. Most products can be used, but under different application methods
Our products are also safe for children. If you are pregnant, breastfeeding, taking medication, or have a medical condition, please consult a healthcare professional before use.
Questions are welcomed. Feel free to reach out to us at contact@tr3ssence.com.
Can I use the scalp serum with protective styles?
Yes. Our Follicle Serum is lightweight and ideal for braids, twists, locs, sew-ins, and curly styles. However, regular scalp cleansing is highly recommended with any scalp treatment.
Are your products color-safe?
Yes. Our products are gentle and free from harsh surfactants.
What is the shelf life of your products?
Products typically last 6–24 months after opening. Store in a cool, dry place and avoid introducing water into jars, especially when stored in the shower. Refer to individual product descriptions for details. Fragrance oils are suitable for long-term housing.
Ingredients & Sensitivities
Do your products contain essential oils?
Yes. We primarily use essential oils to scent our products, along with very minimal fragrance oils in haircare products. However, for fragrance oils, please note our oils have a concentration of up to 30%. Essential oils are used at safe, intentional levels and are International Fragrance Association (IFRA) compliant.
If you have sensitivities, we strongly recommend performing a patch test before full use.
Are your products cruelty-free?
Yes. Tr3ssence products are cruelty-free and vegan-friendly.
Do you offer unscented products?
Most hair products are lightly scented using botanicals and essential oils. 100% fragrance-free hair and body care products are on the way.
Our fragrance oils utilize IFRA compliant fragrance oils, raw materials, and chemical compounds as associated with “fragrance/perfume”.
Accounts & Order Tracking
Do I need an account to place an order?
No. Account creation is not an option.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. Feel free to check there or your shop account (if applicable).
Returns & Exchanges
What is your return policy?
Due to the nature of handcrafted beauty products, all sales are FINAL unless an item arrives damaged or defective. Feel free to reach out to us at contact@tr3ssence.com.
Do not send any packages back to the senders address location before reaching out.
What if my item arrives damaged?
Please email contact@tr3ssence.com within 48 hours of delivery, including photos of the damage and your order number. We will offer a replacement or store credit at our discretion.
Contact
How can I reach customer support?
Email us at contact@tr3ssence.com.
Support hours: Monday–Friday
Response time: 24–48 business hours
Thank you for choosing Tr3ssence.
— DC